At Sahla Store, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we are here to help.
Refund Eligibility
You may request a refund within 30 days of receiving your order.
To be eligible for a refund:
- The item must be unused and in the same condition that you received it
- The item must be in its original packaging
- You must provide proof of purchase or order number
Non-Refundable Items
The following items are not eligible for refunds:
- Gift cards
- Downloadable or digital products
- Personalized or custom-made products
- Items marked as final sale
- Used, damaged, or altered items not caused by us
Damaged or Wrong Items
If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery with photos of the item and packaging.
We will review your request and offer a replacement, exchange, or refund if approved.
Refund Process
Once your returned item is received and inspected, we will notify you by email.
If approved, your refund will be processed to your original payment method within 5–10 business days. Processing times may vary depending on your bank or payment provider.
Shipping Costs
Original shipping fees are non-refundable unless the return is due to our error, such as a defective or wrong item.
Customers are responsible for return shipping costs unless otherwise stated.
Contact Us
To request a refund, contact us at:
Email: info@sahlastore.com
Phone: +1 262-945-2944